Shipping policy
How long will my order take?
Within Canada – 2-5 days
United States – 3-8 days
International – 8-18 days
All are business days
What is the shipping fee?
Canada, United States, China – Free standard shipping
International – Free with purchase over $120, otherwise $15 flat rate shipping fee
Will I get charged duties and taxes?
Canada and United States no extra duty fees will be charged. Taxes are applied at check-out.
International – may be liable for customs taxes and additional fees. In all cases, these costs will be the responsibility of the buyer and will be settled at the given customs office. We are committed to taking care of all the required paperwork in order for the parcel to clear customs.
How do I ship back or exchange?
To start a return, you can contact us at info@urjewelry.ca. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Send us an email at info@urjewelry.ca requesting your return. Don’t forget to include the following:
- The order number (or the purchaser’s full name and email address)
- The full address where the jewelry will be shipped from
- The email address associated with your UR JEWELRY purchase.
Once the return is accepted, our Support Team will email you the label, and direct you to the shipping partner in your area for drop off or scheduled pick up.